The inspector general’s office for the Social Security Administration (SSA) indicated in a newly released letter that it has initiated an audit into the agency’s metrics on wait times.
Michelle Anderson, the acting inspector general of the agency, responded to a question from Sen. Elizabeth Warren (D-Mass.) that the investigation was opened last month, according to the letter dated Aug. 21. The letter was made public by Warren’s office in a news release issued on Wednesday.
“SSA OIG expectation is we will be able to obtain the necessary information in an expedited manner to address the issues you raised in your letter and complete this audit before the end of the calendar year,” Anderson wrote in her letter to Warren. She also said she spoke with agency Commissioner Frank Bisignano about questions raised by Warren….
Social Security Inspector General to Audit Agency’s Wait Times, Customer Service
