Renso Bajala didn’t expect a machine to help decide whether he kept his job.
In 2024, the 22-year-old Makati City native was on probation in a customer relations role for a US credit card company when he learned that becoming a regular employee would involve impressing a new gatekeeper: artificial intelligence.
The AI analysed his tone, delivery and keyword usage, scoring each interaction for sentiment and customer experience. No one had mentioned it during training.
“I was a new hire, and…
Philippines’ AI reckoning puts 12.7 million jobs on the line
