Passengers complain about poor service after Hong Kong’s Cathay Pacific cancels 48 flights

Hong Kong passengers affected by Cathay Pacific Airways’ decision to cancel flights complained about poor customer service and confusion, even as the flag carrier’s check-in counters continued operating as usual on Tuesday morning.

The airline’s check-in counters at the local airport ran smoothly, barely 12 hours after the flight cancellations were announced.

The Post observed that nine Cathay Pacific flights deploying A350 aircraft were cancelled in the morning. They comprised three flights to Singapore, three to Bangkok, two to Japan and one to Taipei.

The flag carrier announced on Monday it had grounded its entire fleet of A350 aircraft for inspection after discovering a “first-of-its-kind problem” with a component of the model’s aircraft engine.

As a result, Cathay said a total of 48 return flights out of Hong Kong would be cancelled on Tuesday and Wednesday.