Low-budget airline Jetstar, which is owned by Qantas, has been found guilty of more than 20 charges under New Zealand’s Fair Trading Act and fined $2.25 million (US$1.33 million).
The offences occurred over a two-year period, between January 2022 and March 2024, and relate to information provided to passengers about their compensation entitlements when a flight was delayed or cancelled.
The charges were laid by the Commerce Commission in January this year, after the company failed to comply with warnings issued in 2015 and 2021.
Jetstar faced similar charges by the Australian Competition and Consumer Commission in 2018.
The fact that the airline continued to provide incorrect information despite two warnings and an overseas prosecution is why the NZ regulator sought a fine at the higher end of the range, with a starting point of $2.5 million….
New Zealand Court Fines Jetstar Over $2 Million for Misleading Customers
