Hong Kong ticket vendor Cityline has made a report to police after an internal investigation found some users bought tickets for a concert by K-pop girl group NJZ at ComplexCon next month using unauthorised programmes.
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Cityline said on Wednesday its technicians had investigated dozens of complaints made to the Consumer Council about the ticket purchasing process and found 20 per cent involved bots or unauthorised programmes.
“[We] have filed a police report regarding this situation,” the company said. “We reserve the right to pursue further action on these cases.”
The pop culture festival runs from March 21 to 23 and a highlight is expected to be a performance by NJZ, formerly known as NewJeans, on March 23.
But some fans complained on Monday that when they tried to buy tickets for that date through Cityline during a priority sale the date suddenly changed to one of the other two days of the festival.
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The ticket platform stressed there were “no signs of system irregularities”.
As of noon on Wednesday, Cityline had found that half of the cases flagged to the consumer watchdog did not involve an attempt to buy a ticket for March 23. Another 15 per cent tried selecting tickets for different dates, ultimately proceeded with their choices for March 21 or 22 and completed the transaction.