Hong Kong’s Cathay says sorry for ticketing, check-in services disruption

Hong Kong flag carrier Cathay Pacific Airways has apologised to customers after technical issues disrupted services such as ticketing, online check-in, its mobile app and self check-in kiosks on Thursday morning.

The company advised all customers to arrive at the airport at least three hours before their flights departed to allow sufficient time to complete check-in formalities. Services have started to resume in stages since about 2pm.

The carrier said certain services had been affected by a “system issue”, adding that airport check-in counters had been unaffected and flight operations remained normal.

“We are urgently working with our technical providers to restore these services as soon as possible, and will provide timely updates. In the meantime, our airport services team is providing all necessary help,” Cathay said.

“We apologise to our customers for the inconvenience caused and are grateful for their patience.”