The organiser of ComplexCon Hong Kong has announced it will issue refunds to fans who bought tickets for a highly anticipated performance by K-pop girl group NJZ, following complaints that a glitch had changed the dates on their passes.
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Complex Chinese said on Friday it would process refunds for all fans of the band, formerly known as NewJeans, who held valid tickets and made “formal and verified inquiries to ComplexCon Hong Kong, [ticketing platform] Cityline, or the Consumer Council regarding the priority ticketing on February 10” on or before February 13.
“ComplexCon Hong Kong always prioritises the experience of our fans and all pop culture enthusiasts, striving to present a world-class pop culture festival in Hong Kong,” the organiser said in a statement.
It added buyers who wanted a refund should send their request to [email protected] using the email address they used to purchase the ticket. They should also include the valid ticket and confirmation email from Cityline in their inquiry.
Those intending to apply for a refund must do so by 5.00pm Hong Kong time on Sunday.
ComplexCon, a pop culture festival with music, style, pop culture, art food and innovation events, is scheduled to take place between March 21 and 23 at AsiaWorld-Expo on Lantau Island.