The number of complaints to Hong Kong’s consumer watchdog over misprinted Coldplay concert passes has reached 25, despite the company selling the tickets promising to refund its handling fees and expand support services to two locations in mainland China.
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The Consumer Council updated that tally on Sunday at 11am, an increase from the 17 received by 7pm last night regarding ticket exchanges for Coldplay’s shows at Kai Tak Stadium next month.
The watchdog said it would urge Cityline to arrange an exchange service as soon as possible to “protect the rights and interests of affected consumers”, and encouraged consumers to file complaints either online or by phone call.
Cityline, the ticketing platform for the British pop band’s concerts, earlier admitted that an error had occurred as some standing tickets priced at HK$1,399 (US$180) had “VIP-FLORIS” printed on the bottom right corner, which referred to a more expensive tier.
The pop band will play Kai Tak Stadium on April 8, 9, 11 and 12 as part of its “Music of the Spheres” world tour.
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The company earlier said fans would need to exchange their tickets at one of seven locations in Hong Kong between March 24 and April 7, and that the previous tickets would be deemed invalid.