On January 30, the second day of Chinese New Year, West Island in Sanya was packed with tourists. However, the surge in visitors exposed the poor management and lack of capacity, leaving thousands of tourists stranded at the dock for three hours. Even at night, many were still waiting in line. Frustrated visitors shouted for refunds, and the scene was chaotic. Some questioned the management, asking why they turned off the lights when so many people were still stuck there at 8 p.m.
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