US Starbucks slaps ban on toilet use by non-patrons, raises concerns over China policy

The coffee chain Starbucks’ latest policy to bar non-paying visitors at its North American outlets has prompted a heated discussion on social media in China.

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On January 13, the US chain announced the end of its “open-door” policy that allowed people to enter for shelter or toilet access.

The policy was applied in 2018 after a US Starbucks outlet blocked two black men from accessing its toilet and called the police, causing a PR disaster.

The policy was considered important, especially in places lacking enough public toilets.

The news has stirred debate on mainland social media, with many wondering if the change of policy would extend to the brand’s second-largest market after the US, China.

People leaving a Starbucks in New York City. Shops in the US have blocked toilet access for non-paying customers. Photo: AFP
People leaving a Starbucks in New York City. Shops in the US have blocked toilet access for non-paying customers. Photo: AFP

Many Chinese cities, including the capital Beijing, mandate that Chinese business owners provide free toilet access to non-customers during opening hours.

  

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