That afternoon, around 6 pm, while watching the sunset at the mountain, they were suddenly hit by strong winds, rain, and even hail. The couple rushed to get their child into the car to take shelter, but they couldn’t unlock the door.
The driver explained that they tried using the mobile app to unlock the car, but there was no signal. Without a mechanical key, they couldn’t open the door. They contacted Li Auto customer service and tried the emergency hotline, but their requests for help were denied.
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