Chaos gripped Indian airports on Thursday after the country’s largest airline IndiGo cancelled more than 1,200 flights, stranding thousands of passengers.
The company blamed the disruption on “unforeseen operational challenges” including technical glitches, adverse weather and new rules for workers.
India’s aviation watchdog ordered an investigation and demanded that IndiGo respond with plans to ease the interruptions, which have persisted since Monday.
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Passengers vented their anger online, with one airport user describing “complete mayhem” with delays of up to eight hours and “no staff” on hand to help.
Some 1,232 IndiGo flights had been cancelled as of Wednesday, according to the company. The number of delays was not clear.
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IndiGo said it was offering customers alternative travel arrangements and refunds while restoring its services.