China guest floods room after cancellation denied, pays 280 times US$15 room rate

A Chinese woman who flooded her hotel room on purpose after her request to cancel her reservation was denied ended up paying 280 times more than the original room rate.

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A hotel in China’s southern island province Hainan called the police on October 28, reporting that a woman had flooded one of their rooms.

The unidentified guest booked the room for a night’s stay on an online platform for 108 yuan (US$15).

The angry woman inundated the bathroom with water by turning on the basin tap and shower. Photo: Handout
The angry woman inundated the bathroom with water by turning on the basin tap and shower. Photo: Handout

She checked in late at night, then made a request on the platform to cancel her booking with a full refund half an hour later, using a “change of plan” as the reason.

The hotel manager, surnamed Xiong, said their policy does not allow cancellation after check-in, but the woman insisted, saying that the room was of bad quality and soundproofing.

Hotel staff offered her an upgrade for free, but she refused to change her mind.

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The woman also called the police and complained to the local government hotline.

The overflowing water from the bathroom basin eventually leaked down to the hotel’s lobby. Photo: Douyin
The overflowing water from the bathroom basin eventually leaked down to the hotel’s lobby. Photo: Douyin

  

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