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Financial markets are constantly changing, and as fintech platforms occasionally stumble due to glitches or user confusion, monetary disputes between financial institutions and customers are becoming more frequent.
And when such disputes arise, failing to handle them promptly, fairly and to the satisfaction of both parties can make or break a financial institution’s public image.
That’s why an increasing number of financial institutions are turning to the Financial Dispute Resolution Centre (FDRC) as a strategic partner to resolve customer conflicts cost-effectively, impartially, and most importantly, confidentially.
From Lehman fallout to fairer resolutions
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After the collapse of a US investment bank in 2008, the ripple effects were felt across the globe. In Hong Kong, many retail investors considered or deemed as “professional” suffered heavy losses from mis-sold structured products.
Amid calls for greater accountability, the HKSAR Government responded by strengthening investor protection. As part of this broader effort, the FDRC was established in 2011 as an independent, non-profit organisation that offers a faster and more affordable path to resolving financial disputes.