New Zealand shoppers still want the lowest prices, but poor service can push them away, the latest Consumer NZ survey has found.
The nationwide survey of more than 3,200 people found electronics chain PB Tech, outdoor retailer Macpac, and 100% Home Appliances were among the top performers for customer satisfaction.
At the other end of the scale, The Warehouse, Rebel Sport, and major telcos One NZ and Spark recorded low scores.
The Warehouse Slips
The Warehouse, long known for its large red stores and bargain bins, has been a fixture since 1982 and now runs 90 outlets nationwide. But its dominance has weakened in recent years with rivals such as Kmart and, in Auckland, Costco entering the market….
Cheap Isn’t Enough: New Zealand Shoppers Punish Retailers With Poor Service
