Hongkong Post online portal hacked, potentially exposing personal data of users

Published: 9:34am, 22 Jul 2025Updated: 9:40am, 22 Jul 2025

An investigation has been launched after the Hongkong Post’s online mailing portal was hacked, potentially compromising the personal information of account holders.

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The government-owned postal service provider identified the cyberattack that involved robotic access late on Monday, saying address book details of EC-Ship account holders, including names of senders and recipients, phone numbers, fax numbers, and email addresses, were possibly exposed.

EC-Ship is a digital platform for people and businesses to prepare and pay for local and international mail services, print shipping labels, manage address books, track shipments and handle bulk mailings.

The Hongkong Post said it immediately blocked the unauthorised access and that police were investigating the cyberattack and the exact number of affected accounts and the extent of any personal data leakage were still being determined.

“Upon identification of the incident, Hongkong Post has taken immediate measures to block unauthorised access,” it said.

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It added that the case had been reported to police, the Digital Policy Office, the Office of the Privacy Commissioner for Personal Data and the Security Bureau.

The Hongkong Post said the cyberattack was found to have involved robotic access. Photo: Nora Tam
The Hongkong Post said the cyberattack was found to have involved robotic access. Photo: Nora Tam

  

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