Hong Kong customs officers have arrested the director of a company that designs wedding rings for allegedly failing to deliver products before it closed down, with the business named in 57 complaints involving about HK$520,000 (US$67,000).
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Senior Investigator Alisagolis Ng Wai-ming of the Customs and Excise Department said on Thursday that the company’s 41-year-old sole director was arrested the day before on suspicion of violating the Trade Description Ordinance.
He added that the earliest complaint was received in June 2024.
“Customs received reports from multiple residents indicating a wedding ring design company had repeatedly and abruptly delayed delivering wedding rings ordered by customers for various reasons,” Ng said.
“By early March this year, [the company] could not be reached. Residents who visited their storefronts found them deserted.”
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A source familiar with the case said the company involved was Mary5ive, which had branches in Hong Kong’s Tsim Sha Tsui and Hung Hom, alongside Macau.